20 Years of Experience
We have been servicing clients in this domain for over 20 years. We are in a position in understand the nuances of a business and customise the solution to meet the context
Deep Domain Expertise
Besides our experience our consultants and subject matter experts also carry a strong domain experience to carry out projects and deliver reports swiftly and of high quality. bringing forth insights which are required for the effective delivery of outcomes. We go beyond identifying process gaps to fixing them and hand holding our clients through the process to make them cognizant of the associated risks in such processes.
Over the last two decades, we at Matrix, as the name suggests have developed a country wide network of resources to execute work across the country simultaneously. Besides our own offices in 10 Indian cities, we have a network of associates who serve as our extended arms in executing any work. Besides associates we have off roll employees and other partners augmenting our bandwidth and ability to scale up and provide flexible operating models at short notice
We have augmented our capabilities with appropriate digital technology which will enable us to collate data faster, monitor delivery of work smoothly and have a clear audit trail of the work being done. This includes the use of our proprietary audit tool - Audit Pro.
Our stringent SLAs are designed to provide transparency to key stakeholders. This is especially important given the pressure receivables/ payables/high DSO creates on the business.
Our clear documentation of ratifications, SOP deviations, detailed internal SOPs, effective use of macro tools devised specifically for this activity enable speed and easy governance. Additionally, we strictly adhere to SLAs, taking into account the criticality of the tasks and the relevance to timely decisions at the customers' end.
Every business is unique, and hence, we customize every SOP bearing in mind the business’s goals, and key stakeholders within each company to better suit the company’s needs.