Back Office/Transaction


We help streamline, simplify, and optimise your back office through a combination of digital and domain expertise


Integrating field activities with back-office operations is a challenging activity but plays an important role across multiple business process including collections, payments, data collation and master data management etc. Some of the challenges that organizations may face when integrating field activities with back-office operations include:


Data Management

Field activities generate large volumes of data, such as sales data, customer data, and inventory data. Ensuring the accurate and timely capture and management of this data can be challenging, especially when dealing with a large number of field personnel. Inaccurate data management will even result in major accounting and cash flow issues.



Communication between field personnel and the back office is essential for effective integration.



Integrating field activities with back-office operations often requires the use of technology solutions, such as mobile devices, data management software, and cloud computing. However, keeping up with the latest technology and ensuring compatibility between different systems can be challenging. Sometimes these technology initiatives cut across multiple departments in an organisation resulting multiple handoffs, need for reconciliation.



Field personnel may require training on the use of technology solutions and best practices for data management and compliance.



Field activities may be subject to various regulatory requirements, such as data privacy, safety, and environmental regulations.

These reasons also mean that having integrated teams for front-end, field-based activities and back-end data management becomes essential. Matrix provides this unique combination of services vs. competitors who may provide only field-based or back-end activities. These services include master data management and maintenance, collection support, travel claim management across multiple locations, supply chain data management support, HR based activities, field project monitoring, compliance audits, etc.

Matrix Business Services brings you a Pan India coverage, with deep domain expertise and over 20 years of experience to provide you with a digitally driven, cutting edge, customised service to enable you to run your business in an efficient, productive, and risk-mitigated manner.

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